Sribintang Education Refund Policy

 

Introduction:

At Sri Bintang Education, we prioritise our customers’ satisfaction. We understand the importance of making sure our services meet your needs. As such, we have a comprehensive refund policy in place for different offerings on our website.

 

1. General Provisions:

 

• Proof of purchase, such as a receipt or invoice, must be presented to initiate any refund request.

• All refund requests should be made via the channel through which the purchase was made.

• Refunds will only be issued to the original form of payment.

 

2. Courses & Workshops:

 

• Full Refunds: Requests made at least 14 days prior to the course or workshop start date are eligible for a full refund.

• Partial Refunds: Cancellations made between 7 to 13 days prior to the start date are eligible for a 50% refund.

• Late Cancellations: Requests made less than 7 days before the start date will not be eligible for a refund.

• For courses with multiple sessions, if you’re unsatisfied after your first session, you may request a refund for the remaining sessions.

 

3. Digital Products & Resources:

 

• Digital products, once downloaded or accessed, are non-refundable due to their intangible nature.

• If you encounter technical issues that prevent access to the digital product, please contact our support team. We will strive to resolve the issue, and if it cannot be resolved, a refund may be considered.

 

4. Subscription Services:

 

• For monthly subscribers: You may cancel your subscription at any time. Cancellations made within the first 5 days of the billing cycle are eligible for a full refund. After 5 days, no refunds will be provided, but the service will remain active until the end of the paid period.

• For yearly subscribers: Refunds can be requested within the first 30 days of the billing cycle.

 

5. School Programme Refund:

 

• Refunds for our K-12 fully structured school programme will be based on Sri Bintang Academy’s official Refund and Withdrawal Policy. Parents/guardians are advised to consult the specific Refund and Withdrawal Policy document provided upon admission or available upon request from the school’s administrative office for detailed information.

 

6. Processing Time:

 

• All approved refund requests will be processed within 14 working days. The duration for the amount to reflect in your account may vary depending on your bank’s processing time.

 

7. Exceptions:

 

• Any claims of incorrect billing, unauthorised charges, or other discrepancies should be reported to our customer service team within 10 days of the purchase.

• We reserve the right to grant exceptions to this policy on a case-by-case basis if deemed appropriate.

 

8. Changes to This Policy:

 

• Sri Bintang Education reserves the right to amend this refund policy at any time. Changes will be effective immediately upon posting on the website.

 

9. Contact Information:

 

• For any queries, clarifications, or refund requests, reach out to our customer service team at [customer service email] or use the contact form on our website.